Return & Refund Policy

Last updated 1 November 2026

This policy applies to orders placed on yoovic.com, whether the item is sold by Yoovic or by a marketplace seller.

You can return most items within 15 days of delivery. Start the return within that period.

Items must be unused, in the same condition you received them, in their original packaging, with all tags, accessories, manuals and free gifts.
For hygiene and safety reasons, opened or used supplements, vitamins, cosmetics, skin care, fragrances, personal-care items and food or grocery items cannot be returned unless they arrived damaged, defective, expired or were not the item you ordered.
Items damaged through misuse, and items missing parts you received, cannot be accepted.

Damaged, defective, wrong or not-as-described items: return shipping is free and you get a full refund.
Change of mind: a return shipping fee of $15 and a 2% processing fee are deducted from the refund. Original delivery charges are refunded only when the return is our or the seller's fault.

Sign in and open the order under My account › Orders, then choose Return; or email support@yoovic.com with your order number, the item and the reason.
We confirm the return and arrange a pickup or send you return instructions.
Pack the item securely in its original packaging.

If an item arrives damaged or wrong, contact us within the return window and include photos so we can resolve it quickly.

We inspect the item once it reaches us or the seller. Approved refunds are issued within 5 business days after the returned item is received and inspected.
Refunds go back to the original payment method. Your bank or card issuer may take a further 5–10 business days to show it.
We email you when the refund is issued.

We do not offer direct exchanges. Return the item for a refund and place a new order for the item you want.

Email: support@yoovic.com
Phone: +1 713 519 5210
Address: Yoovic Marketplace, 17440 W Little York Rd, Bear Creek Business Park, Houston, TX 77084, United States
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM Central Time (CT)

You can also write to us from our Contact page.