Cancellation Policy

Cancellation Policy

You can cancel an order free of charge until it has been dispatched. Open the order under My account › Orders and choose Cancel, or email support@yoovic.com with your order number.

If you paid by card, cancelled orders are refunded in full to the original payment method within 5 business days; your bank may take a further 5–10 business days to show it.

Once an order has been dispatched it can no longer be cancelled; you can return it under our Return & refund policy.

We may cancel an order if an item is out of stock, if the price or product information was clearly wrong, or if we suspect fraud. If this happens you are told by email and receive a full refund of any amount paid.

Contact

• Email: support@yoovic.com
• Phone: +1 713 519 5210
• Address: Yoovic Marketplace, 17440 W Little York Rd, Bear Creek Business Park, Houston, TX 77084, United States
• Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM Central Time (CT)

You can also write to us from our Contact page.